Welcome to Kros Tennis. By making a booking through our platform, you agree to the following Terms & Conditions. Please read them carefully before confirming your reservation.
1. Minimum Booking Duration
All court bookings must be made for a minimum duration of 1 hour.
2. Cancellation Policy
Cancellations must be made within the specified timeframes below:
- 24+ hours before booking:
Eligible for full credit in KrosCoins or free rescheduling - 6 to 24 hours before booking:
Eligible for 50% credit in KrosCoins - Less than 6 hours before booking:
No refund or rescheduling permitted
3. Refund Policy
- All eligible refunds will be issued as KrosCoins (in-house credit)
- KrosCoins can be used for future bookings and services at Kros Tennis
- No cash or monetary refunds will be provided under any circumstances
4. Rescheduling Policy
- Rescheduling requests must be made at least 6 hours prior to the booking time
- All reschedules are subject to court availability
5. Late Arrivals
- Players arriving late will not receive time extensions or refunds
- The booking will end at the original scheduled time
6. Court Capacity
- Maximum 4 players per court
- Additional players may be allowed subject to extra charges
7. Commercial Use
- Any events, tournaments, coaching sessions, or photoshoots require prior approval from management
8. Player Responsibilities
All players and guests are expected to:
- Dispose of waste in designated bins
- Refrain from smoking on the premises
- Treat facilities and equipment with care
- Accept responsibility for any damage caused
9. Liability Waiver
- Kros Tennis is not liable for injuries sustained while using the premises
- Kros Tennis is not responsible for lost, damaged, or stolen items
10. Code of Conduct
Kros Tennis reserves the right to:
- Refuse service
- Remove any individual from the premises
This applies in cases of:
- Misconduct
- Unsafe behaviour
- Violation of facility rules
11. Dress Code
- All players must wear appropriate tennis attire
- Non-marking tennis shoes are required for court use
Cancellation & Credit Policy Summary
| Notice Period | Cancellation Credit | Rescheduling |
|---|---|---|
| 24+ Hours | Full KrosCoins Credit | Free |
| 6 – 24 Hours | 50% KrosCoins Credit | Not Allowed |
| Less than 6 Hours | No Credit | Not Allowed |
Agreement
By completing a booking with Kros Tennis, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
